Cookie Policy

This Cookie Policy explains how ReplyFlow ("we", "us", or "our") uses cookies and similar technologies when you visit our website at replyflow.ai and use our services (collectively, the "Services"). This policy explains what these technologies are, why we use them, and your rights to control our use of them.

By continuing to use our Services, you consent to our use of cookies and similar technologies as described in this Cookie Policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies allow websites to:

• Remember your preferences and settings
• Keep you signed in to your account
• Understand how you use the website
• Improve your user experience
• Provide personalized content

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the Services to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt-out of these cookies as they are required for the Services to work.

2.2 Performance Cookies

These cookies collect information about how visitors use our Services, such as which pages are visited most often and if users receive error messages. These cookies help us improve how our Services work.

2.3 Functionality Cookies

These cookies allow our Services to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features.

2.4 Targeting/Advertising Cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

3. First-Party vs Third-Party Cookies

3.1 First-Party Cookies

First-party cookies are set directly by ReplyFlow when you visit our website. We use these to provide core functionality and enhance your experience on our Services.

3.2 Third-Party Cookies

Third-party cookies are set by domains other than ReplyFlow. We use carefully selected third-party services to help us operate and improve our Services.

Third-party services we use may include:

• Analytics Services: Google Analytics, Vercel Analytics - to understand how users interact with our Services
• Authentication Services: Google OAuth - for secure sign-in
• Payment Processors: Razorpay - for secure payment processing
• Customer Support: Intercom, Crisp - for providing customer support
• Error Tracking: Sentry - for monitoring and fixing bugs

4. How We Use Cookies

We use cookies for the following purposes:

5. Cookie Duration

5.1 Session Cookies

Session cookies are temporary and are deleted when you close your browser. They are primarily used for essential functions like maintaining your login session.

5.2 Persistent Cookies

Persistent cookies remain on your device for a set period or until you delete them. They are used to remember your preferences and provide a better experience on repeat visits.

6. How to Manage Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by adjusting your browser settings or using our cookie consent tool (when available).

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

• See what cookies you have and delete them individually
• Block all cookies from specific websites
• Block all third-party cookies
• Block all cookies from all websites
• Delete all cookies when you close your browser

6.2 Opt-Out Tools

You can opt out of certain types of cookies using these tools:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Advertising Cookies: Your Online Choices
• Network Advertising: NAI Opt-Out Tool

7. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no industry standard for how to respond to DNT signals. We do not alter our data collection and use practices in response to DNT signals, but we respect your right to control cookies through your browser settings.

8. Other Similar Technologies

In addition to cookies, we may use other similar technologies:

8.1 Local Storage

We use browser local storage to save data locally on your device. This allows us to provide features like offline functionality and faster page loads. Local storage persists until manually cleared.

8.2 Web Beacons

Web beacons (also known as pixel tags) are small graphics embedded in emails or webpages. We may use them to track whether emails have been opened and to understand how users interact with our content.

8.3 Session Storage

Session storage is similar to local storage but is cleared when you close your browser tab. We use it for temporary data during your browsing session.

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and similar technologies.

If we make material changes to this policy, we will notify you by:

• Posting a notice on our website
• Sending you an email notification (if you have an account)
• Displaying a prominent notice when you log in to the Services

10. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us:

Additional Resources

For more information about our data practices, please review:

• Privacy Policy - Learn how we collect, use, and protect your data
• Terms of Service - Review our service terms and conditions